The feature that allows you tracking your order at any given time is a congenial tool allowing you having a clear understanding on when to expect our package at your door. Many customers find it extremely useful, because there is never knowing for how long the envelope containing your order will be held at the customs, let alone more casual delays that can happen when the package is on its way to you. This feature is only available if you choose Express Courier shipping method, and this method in its turn is only available for customers based in the U.S.
How it works?
As a rule, the orders you place with us are dispatched during the next business day. You will automatically receive an email signaling about the change of your order status. If you have chosen Express Courier, the email confirming that the goods have left our warehouse will be followed by another email containing a specific number appointed by the shipping service. Using this number on the website of the courier service (the email will contain the link to it), you will be able to learn the exact position of your package. Just enter the digits and letters into the corresponding field on the company of Express Courier service.
How do I track my order with other shipping method?
This is where it gets more complicated. This specific feature is designed as an added layer of convenience, and it is charged for on separate basis by the delivering service. However, if your order is delayed and you need help finding out the information about its location, we are there for you. Contact our Customer Support representatives by phone or email, and we will do our best to assist you with the matter at hand.